Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in the case of downloads and templates , this means they must not be edited or altered in any way . You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thegiftwitchshop@email.com. Please note that returns will need to be sent to the following address: thegiftwitchshop@email.com
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thegiftwitchshop@email.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegiftwitchshop@email.com.
Update to policy as of 17th May 2026 :
Ethereal Downloads — Refund Policy
Digital Downloads Due to the nature of digital products, all sales of downloadable items are final once the download link has been accessed, unless the file is faulty or not as described. Please contact us at thegiftwitchshop@email.com if you experience any issues.
Physical Products We offer a 30-day return window for physical items from the date of delivery.
To be eligible for a return, items must be:
- In the same condition as received — unused, undamaged, and in original packaging
- Accompanied by a receipt or proof of purchase
To initiate a return, contact us at thegiftwitchshop@email.com. Items sent back without first requesting a return will not be accepted.
Return Postage: Customers are responsible for the cost of return postage. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Exceptions: Sale items and gift cards are non-returnable.
Exchanges: To exchange an item, return the original and place a new order separately.
EU Customers: You have the right to cancel your order within 14 days of receipt under the EU Consumer Rights Directive.
Refunds: Once your return is received and inspected, we will notify you of approval. Approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at thegiftwitchshop@email.com.
Please note: as physical products are fulfilled by third-party suppliers, returns may need to be directed to the supplier in some cases. We will always guide you through the correct process.